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Privacy Policy​​

Last updated: September 2, 2026

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Simple Consulting Inc (doing business as Advantec Solution, and collectively referred to along with its trade names and affiliates as ‘Advantec Solution’, ‘we’, ‘us’, ‘our’, or ‘the Company’) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and share information when you visit advantecsolution.com or use any of our voice, security, or managed services. By using our services, you agree to the practices described in this policy.

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Information We Collect

We collect information in the following categories:

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• Contact & Account Information: Your name, business name, address, email address, and phone number.

• Payment Information: Billing details required to process payments. Payment card numbers are processed by PCI compliant third-party payment processors.

• Service Usage Data: Bandwidth usage, connection speeds, and network performance metrics needed to deliver and maintain your service.

• Call Records (CPNI): Customer Proprietary Network Information including call detail records associated with your voice service.  

• Network Performance Data: Device status, signal quality, and related technical data from equipment we manage on your behalf.

• Website Cookies & Analytics: IP address, browser type, pages visited, referring URLs, and similar data collected through cookies and analytics tools when you visit our website.

 

How We Use Your Information

We use the information above solely to:

• Send service updates, outage notices, and maintenance notifications

• Send appointment, billing, and renewal reminders

• Deliver customer support. We may record customer support calls for quality assurance and training purposes. 

• Provide account and support information related to your existing products and services

• Maintain records of consent and opt-out requests as required by law

• Develop and improve our products and services.

• Comply with applicable laws and regulations

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What We Do NOT Do With Your Information

• We do NOT sell your personal information.

• We do NOT sell your browsing history.

• We do NOT share your data with advertisers.

• We do NOT use your CPNI for marketing purposes beyond your current services.

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Cookies & Tracking

We use essential cookies to make our website work properly and analytics cookies to understand how visitors use our site. We use Google Analytics for website traffic analysis. You can manage your cookie preferences through our cookie consent banner or your browser settings.

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SMS Communication and Consent

When you opt-in to receive SMS communication from Advantec Solution only after providing prior express consent by submitting your mobile number through a form on our website or verbally will you receive text messages regarding account support, billing, and appointments.

 

Sharing of Information

Advantec Solution does not sell, rent, or share your personal information with third parties for their own marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

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Opting Out and Getting Help

You may opt out of receiving SMS messages from Advantec Solution at any time by replying STOP to any message from us. You will receive a single confirmation message, after which no further messages will be sent to that number. You may rejoin at any time by replying START or by contacting us directly.

For assistance, reply HELP to any message from us, or contact us at 281-791-0300 or support@advantecsolution.com Carriers are not liable for delayed or undelivered messages.

 

Standard Messaging Disclosures

• Message and data rates may apply depending on your carrier’s plan.

• You can opt out at any time by texting “STOP” to any SMS message you receive from Advantec Solution

• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions.

• Message frequency may vary.

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CPNI (Customer Proprietary Network Information)

Federal law protects your Customer Proprietary Network Information, which includes details about your phone calls such as numbers called, call duration, and calling patterns. We use CPNI only to provide and support the services you currently receive from us. We will not use your CPNI for other purposes unless you give us explicit permission.

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Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. Access to mobile numbers and consent records is restricted to personnel who need it to operate our messaging program.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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Data Retention

We retain your mobile number and consent records for as long as you remain an active client and for a period afterward as required to comply with applicable record keeping and regulatory obligations. Opt-out records are retained indefinitely to ensure your request is honored.

 

Your Rights

Depending on your state of residence, you may have the right to request access to the personal information we hold about you, request its correction or deletion, or opt out of certain uses. To exercise these rights, contact us using the information below.

 

Texas Privacy Rights 

If you are a Texas resident, the Texas Data Privacy and Security Act gives you certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information (subject to legal exceptions).

• Opt out of the sale of your personal data (though we do not sell your data).

To exercise these rights, contact us at privacy@advantecsolution.com.

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Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted to this page, and the "Last updated" date above will reflect the most recent revision.

 

AI Receptionist - Connected Calendar Accounts

Our AI Receptionist service lets a business customer optionally connect a Google Calendar or Microsoft 365 / Outlook calendar so our automated receptionist can schedule appointments on the business's behalf during phone calls. The business owner initiates this connection from our admin portal; the people who call the business never sign in and never see calendar data.

• What we access. With your authorization, we access your calendar's free/busy availability and the ability to create, update, and delete calendar events. For Google we request only the calendar.events scope plus your basic profile (name and email) to identify the connected account — we do not request your broader calendar settings or any other Google data. For Microsoft we request Calendars.ReadWrite and basic sign-in.

• How we use it. Solely to (1) check availability so we don't double-book, and (2) create or modify the appointment events a caller requests. We do not read the contents of your existing events beyond the busy/free times needed to avoid conflicts.

• How we store it. The access and refresh tokens that authorize this connection are encrypted at rest and stored only to operate the booking feature. We store the connected account's email address for display in your portal.

• What we do NOT do. We do not sell or share calendar data with third parties, use it for advertising, or use it to train artificial-intelligence or machine-learning models.

• Google API Limited Use. Advantec Solution's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

• Revoking access. You can disconnect a calendar at any time from the Integrations tab in your portal, which deletes our stored tokens. You can also revoke access directly at myaccount.google.com/permissions (Google) or myaccount.microsoft.com (Microsoft).

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Contact Us​

Advantec Solution

6700 Woodlands Parkway

Suite 230-455
The Woodlands, TX 77382

Phone: 281-791-0300


Website: www.advantecsolution.com

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Click to view our Terms of Service