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Advantec Solution — SMS Privacy Policy​​

Last updated: September 2, 2026

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Introduction

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Advantec Solution is a telecommunications provider delivering UCaaS and CCaaS services to business clients. Through this messaging campaign, we send SMS notifications to our clients regarding service updates, appointment and billing reminders, and account information related to the products and services they currently receive from us. All messages are sent only to individuals who have given prior express consent, and our messaging practices follow CTIA guidelines and applicable SMS regulations.

Advantec Solution is committed to protecting your privacy and handling your personal information securely and responsibly. This Privacy Policy explains what information we collect in connection with our SMS communications, how we use it, how we safeguard it, and the choices available to you.

Information We Collect

In connection with our SMS program, we collect:

• Your mobile phone number

• Your name and the business or account it is associated with

• A record of your consent, including the date, time, and method by which it was given

• Message delivery records and your responses to our messages (including STOP, HELP, and similar keywords)

*We do not collect or store the content of your personal conversations, and we do not request sensitive personal information such as Social Security numbers, payment card numbers, or account passwords via SMS.

How We Use Your Information

We use the information above solely to:

• Send service updates, outage notices, and maintenance notifications

• Send appointment, billing, and renewal reminders

• Provide account and support information related to your existing products and services

• Respond to your inquiries and support requests

• Maintain records of consent and opt-out requests as required by law

Types of SMS Communication

Example messages:

• “Update: Your account settings have been changed. If this was not you, please contact support immediately at support@advantecsolution.com Message and Data rates may apply. Reply “STOP” to Opt-out.” Or “HELP” for Help.

• “Reminder: Your Advantec Solution installation is scheduled for [DATE] at [TIME]. Reply CONFIRM to confirm or RESCHEDULE to change. Message and Data rates may apply. Reply “STOP” to Opt-out.” Or “HELP” for Help.

• “Billing: Your account is past due. Please make a payment at your earliest convenience. If a payment has already been sent in, disregard this message. Reply “STOP” to Opt-out.” Or “HELP” for Help.

• “Outage: We’re aware of an outage with your system. We apologize for any inconvenience and appreciate your patience. Text OUTAGE and we’ll reply with an update. Reply “STOP” to Opt-out.” Or “HELP” for Help.

Consent

You are enrolled in our SMS program only after providing prior express consent by submitting your mobile number through a form on our website.

Sharing of Information

Advantec Solution does not sell, rent, or share your personal information with third parties for their own marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Message Frequency and Rates

Message frequency varies depending on your account activity and the services you use. Message and data rates may apply. Advantec Solution is not responsible for charges assessed by your mobile carrier.

Opting Out and Getting Help

You may opt out of receiving SMS messages from Advantec Solution at any time by replying STOP to any message from us. You will receive a single confirmation message, after which no further messages will be sent to that number. You may rejoin at any time by replying START or by contacting us directly.

For assistance, reply HELP to any message from us, or contact us at 281-791-0300 or support@advantecsolution.com Carriers are not liable for delayed or undelivered messages.

Standard Messaging Disclosures

• Message and data rates may apply depending on your carrier’s plan.

• You can opt out at any time by texting “STOP” to any SMS message you receive from Advantec Solution

• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions.

• Message frequency may vary.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. Access to mobile numbers and consent records is restricted to personnel who need it to operate our messaging program.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your mobile number and consent records for as long as you remain an active client and for a period afterward as required to comply with applicable recordkeeping and regulatory obligations. Opt-out records are retained indefinitely to ensure your request is honored.

Your Rights

Depending on your state of residence, you may have the right to request access to the personal information we hold about you, request its correction or deletion, or opt out of certain uses. To exercise these rights, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted to this page, and the "Last updated" date above will reflect the most recent revision.

 

Contact Us

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Advantec Solution

6700 Woodlands Parkway

Suite 230-455
The Woodlands, TX 77382

Phone: 281-791-0300


Website: www.advantecsolution.com

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Click to view our Terms of Service